1. Overview
Mala Voyage is committed to delivering your gear securely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we process, handle, and ship orders placed through our website.

2. Order Processing
All orders are processed within 1–3 business days after payment confirmation. You will receive an order confirmation email once your order is successfully placed, and a separate email with tracking information when your order has been shipped.

3. Order Tracking
Once your order is shipped, you will receive an email with tracking details. You can use this tracking number to monitor the status and location of your shipment through the carrier’s website.

4. Shipping Charges
Shipping fees are calculated at checkout based on your delivery location and the weight or volume of your order. All shipping charges will be displayed before final payment is made.

5. Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on availability and warehouse location. You will receive a separate tracking number for each package.

6. Damaged or Lost Packages
If your package arrives damaged, please contact us within 3 days of delivery at [email protected] with your order number and photos of the damage. If your package is lost in transit, we will work with the shipping carrier to investigate and resolve the issue.

7. Cash-on-Delivery Orders
For your convenience, Mala Voyage offers a cash-on-delivery (COD) payment option. Please ensure someone is available at the delivery address to receive the package and make payment.

8. Contact Us
For any questions regarding your shipment, tracking, or delivery, please reach out to [email protected].